Educational Crisis Care & Response Management

In a high-stakes educational and admissions crisis, we are more likely to experience elevated anxiety, distress, and a sense of hopelessness. A crisis is a ‘time of intense difficulty, trouble or danger,’ often an unexpected event or experience that requires trauma informed care and guidance.

The approach of the Educational Crisis Care and Response Management professional is in-depth and comprehensive, with immediate (1) education and (2) intervention or treatment plan. This caring professional is shepherding you with clarity and ease to support and scaffolding in structure for a “high” valued post-crisis outcome.

The crisis allows us to learn and grow despite our loss or challenge. Together, we focus on the student’s Modern Toolbox for Success™. We will first shift attention to health and well-being as the primary goal.

Second, connection and belonging, to support the student, and if needed, for restorative justice (non-punitive justice: rigorous laws, rules, takeaway care, support, lack of learning) to build certainty and security that promotes personal growth.

Third, the student may focus on personal growth and development. Integrating life coaching principles to observe, see, and tell the truth—the facts—and to take sweet, small steps, authentic action forward onto your path. Modern life skills will best serve the student’s journey toward being resilient and independent as thriving young adults.

Coaching principles are gentle by nature and non-judgmental. They help us reflect on who we are and what is most important to us here and now. In these circumstances, education and intervention are opportunities to create spaciousness for the healing journey of one’s well-being.

Common Student & Family Supports

Health & Well-being

  • Medical Conditions (e.g., sports concussions, cancer, other diseases).
  • Mental health/illness (substance use abuse, addiction/compulsion, and patterns of behaviors).
  • A medical leave of absence plan (e.g., residential/PHP/IOP Programs).

Academic & Relationships

  • Academic functioning, cheating, probation, and improvement plans.
  • Neurodiversity, learning, and medical profiles or conditions impacting crisis.
  • Navigating social cues and norms, social skill building:
  • Cyberbullying, digital devices, online social media, forums, or gaming.
  • Disciplinary board for school/college suspensions, expulsion/dismissal


  • Local, national, and global disasters impacting educational goals
  • Criminal allegations and charges (alleged victim/perpetrator support)
  • Divorce/custody life coaching transitional support
  • School placement or transitional educational planning

Educational Consulting

  • Applying after the admissions deadline (non-standard entry point application)
  • Bespoke, hand-held service
  • Crisis communications
    • Documentation for response to disciplinary or damage control.
    • Explain an educational interruption or disciplinary record.
    • Institutional or third-party communication and correspondence guidance.
    • Downgrade crisis from chaotic to complex.
  • Countering misinformation & disinformation
  • Disciplinary due process
  • Personal advocacy & Pre-processing for engaged learning
  • Post-Crisis Management, Professional Life Coaching Program
  • Reputation Management
  • Relocation Support
  • Restorative Justice
  • Referrals, Ancillary Services (e.g., Ed Therapy, Tutoring, Psych-Educational Testing & Counseling)

Coaching, A Student-Centered & Family Support Plan

A crisis is handled with confidentiality, empathy, professionalism, and sensitivity, focused on the student’s well-being and growth. The coaching principles of compassion, generosity, and service, which describe the human spirit, empower the student/family with spaciousness to:

  • Acknowledge who you are and why you are here to contribute.
  • Recognize your core intentions and values.
  • Create plans and strategies to attain what you truly want.
  • Go beyond your preconceived limitations.
  • Take effective action toward your goals to live your best life.
  • Realize these goals with clarity and ease.

The educational crisis becomes a healing journey. The ontological coach empowers the students with modern tools and skills for the best results. The coach honors the nature of the human experience and aims to achieve student success with clarity, focus, ease, and grace.

The Structure of Crisis Management

  1. Anatomy of a crisis reaction (pre-crisis and post-crisis): about ten days.
  2. Destabilized Assessment
    1. Window of Opportunity (observe and reflect for self-awareness)
      1. Primary Prevention, Education
      2. Secondary Prevention, Crisis Intervention
      3. Tertiary Prevention, Long-Term Therapy
  3. Post Crisis Outcomes
    1. High Outcomes (consistent w/coaching, consulting, and counseling/legal services for successful results)
    2. Moderate Outcomes (minimal support and intervention)
    3. Poor Outcomes (little to zero support and no intervention)
No Comments

Post A Comment

Stay up to date!

Sign Up For
My Newsletter

Follow Along @catiechase